Return & Exchange Policy
Return / Exchange Process
In order to return your merchandise to Bodies In Motion please contact us for a Return Authorization Number via live chat or email us at firstname.lastname@example.org
After Return Authorization number is given, you will have a total of 14 business days. If we do not receive your merchandise in that time frame, it will not be accepted. The shipping cost for your return will be the customers’ responsibility.
If your item gets lost or stolen during the shipping process we are not liable.
Please remember, returns or exchanges will not be accepted from our online store at our retail location, No Exceptions. Our Retail Location has no access to our payment or ordering system and cannot give refunds.
Items purchased online cannot be returned at our retail location. We do not have access to your order/payment information at our physical location.
All returns require a return authorization code before it can be sent back!
Important info on returns:
-Return has to be made within 30 days of original shipping date
-Shipping costs are non-refundable
-It is the customers responsibility to pay return shipping
-If your return order is more then $275 there will be a restocking fee of 18%
-Once the package is received and approved for refund, please allow 3-5 business days for it to be processed.
All requirements below must be met in order for your return to be accepted.
-Must have a return authorization number in order to be processed
-Must include all regular in-stock merchandise
-New condition (must have original packaging and original tags attached.)
-Item must not have any Odor, stains, signs of deodorant or wear.
-Shoes (must have no sign of wear on soles or any damage on the shoe.)
-Must be in its original shoebox or packaging and in mailing container/package.
-Shoes shipped in only a shoe box will be charged a replacement fee.
Final Sale items (not eligible for return or exchange under any circumstances)
-Special order merchandise
-Clearance or Closeout items
Items also not accepted for return:
-Merchandise sent back with out an Return Authorization number
-If its sent back after the 30 day return period
Please mail all returns and exchanges to:
Bodies In Motion
305 East HWY 50
Clermont, FL 34711